Hi, I booked fast-track service for tomorrow. But I delay my travel to Vietnam. Can I get refund? Robus
Dear Mr. Robus,
We are sorry that we cannot refund for you in this case, as in our Terms of use, we will not refund if you do not inform us about changes in your flight information at least 36 hours prior to your landing time. As you are arriving in Vietnam tomorrow, we have arranged the service for you.
But if you travel to Vietnam later, we can offer you a discount. Then, please inform me when you plan any another trip to our country.
Wish you all the best,